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Our promise to deliver world-leading safety, sanitation and hygiene standards

As the world continues to confront a global health crisis, we want to reassure you that the safety and wellbeing of our guests and employees remains the primary focus it has always been, and that the highest levels of preventative, hygiene, sanitation and ongoing training measures are in place at all our hotels, to ensure that we operate within the world-leading safety, sanitation and hygiene standards you have every right to expect as a guest of an Urban Resort Concepts hotel.

We will continue to uphold the highest levels of personalized service for our valued guests. For enquiries on the latest Covid-19 policies, you may contact us at +86 21 3203 9999 or information@thepuli.com.

Safety and Sanitation

Rigorous safety and sanitation protocols across all hotels have been in place since the very first onset of the outbreak, with an even higher frequency in our cleaning and disinfection processes across all areas of the hotel’s guest rooms and public areas.

All high-frequency touch point areas including but not limited to reception, door handles, public bathrooms, tables, elevators and furniture are being sanitised every two hours, while air filters and air conditioning systems are being thoroughly cleaned and disinfected with high frequency. In our food and beverage outlets, stringent enforcement of cleaning, food preparation, storage, handling and serving standards, along with strict supervisory measures, are firmly in place.

A Platform for Safe Exchange

To provide a resolutely safe environment for all, we have implemented a series of protocols in accordance with the latest Government and Health authority guidelines of each location, as well as guidelines issued by the World Health Organization and Germany’s Robert Koch Institute.

Contactless In-room dining, housekeeping service and check-out options have been tailored to the comfort and needs of guests.

In addition, sanitising and PPE are available all throughout the hotel. Guests may also avail of our suitcase cleaning service, in order to have their luggage disinfected.

All our measures are designed to constantly evolve and adapt to ensure we operate to the very latest standards of safety, and in our complete commitment to the health and well-being of our guests, patrons and members of staff alike.